Refund Policy

Refund Policy for RENISMI Jewelry

At RENISMI, we are committed to ensuring that you are completely satisfied with your purchase. If you are not fully happy with your jewelry, we offer a clear and simple refund policy to make your shopping experience as easy as possible.

1. Eligibility for Refund

We accept returns and provide refunds for eligible products under the following conditions:

  • Timeframe: Refunds or exchanges must be requested within 30 days of receiving your order.
  • Condition of Item: Items must be returned in new, unworn, and undamaged condition with all original packaging, tags, and receipts. For hygiene reasons, earrings cannot be returned or refunded unless faulty.
  • Proof of Purchase: A receipt or order number is required to process any refund or exchange requests.

2. Non-Refundable Items

The following items are non-refundable:

  • Custom or personalized jewelry
  • Earrings (due to hygiene and safety reasons)
  • Final sale or discounted items (unless otherwise stated)

3. How to Request a Refund

If you wish to return or exchange an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team via contact@renismi.com or through our website’s Contact Us page. Include your order number and details of the item you wish to return.
  2. Return Authorization: Our team will review your request and provide instructions for returning the item. Please do not send the item back without prior approval.
  3. Return Shipping: You are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service for your return.

4. Refund Process

Once we receive the returned item and confirm it meets the eligibility criteria:

  • Refund Method: We will issue a refund to the original payment method. Please note that it may take 5-10 business days for the funds to appear in your account, depending on your payment provider.
  • Shipping Costs: Original shipping fees are non-refundable, unless the return is due to a mistake made by RENISMI or a defective product.

5. Exchanges

If you prefer to exchange an item rather than return it, please contact us as soon as possible. We will assist in processing the exchange if the item is in stock and meets the return criteria. Any price differences will be billed or refunded accordingly.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately upon receiving the item.
  • We will arrange a return for the damaged item and send you a replacement or issue a full refund.
  • Please provide photographs of the damaged item to help expedite the process.

7. Contact Us

For questions or concerns about our refund policy, please reach out to our customer support team:

  • Email: contact@renismi.com
  • Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (local time)

RENISMI values your trust in us and strives to provide the highest-quality jewelry and customer service. We appreciate your understanding and cooperation as we work to resolve any issues quickly and effectively.

Thank you for shopping with RENISMI!