Money back

RENISMI Jewelry Money-Back Guarantee

At RENISMI, customer satisfaction is our top priority. If you're not completely happy with your purchase, we offer a straightforward money-back guarantee to ensure your shopping experience is worry-free.

Eligibility for Refund

1. Timeframe:
   • You can request a refund within 30 days of receiving your order.
2. Condition of Items:
   • Items must be returned in their original condition, unworn, and with all tags and packaging intact.
   • Custom or personalized items are not eligible for refunds unless there is a defect.
3. Proof of Purchase:
   • A receipt or order confirmation is required to process your return.

How to Request a Refund

1. Contact Us:
   • Email us at contact@renismi.com with your order number and reason for the return.
2. Approval Process:
   • Once your return is approved, you will receive instructions on how to ship the item back to us.

Refund Process

• Refund Method:
  Refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the returned item.
• Shipping Fees:
  Shipping fees are non-refundable unless the return is due to a defect or error on our part.

Exceptions

• Damaged or defective items are eligible for a full refund, including shipping costs.
• Sale items may be non-refundable, as indicated during purchase.

Contact Us

For any questions or concerns, please reach out to our customer service team at contact@renismi.com. We’re here to help!